Refund policy
Our return policy is designed to balance customer satisfaction with the sustainability of print-on-demand manufacturing. Because each item is custom-printed just for you, we cannot accept returns or exchanges for buyer’s remorse or incorrect size selection. We encourage you to carefully review our detailed sizing charts before finalizing your order.
If your order arrives damaged, defective, or with a printing error, we will gladly issue a free replacement or a full refund. Please contact our support team at customerservice@thedupstore.com within 14 days of delivery with your order number and clear photos of the issue. Add "Return Request: Order Number" in the subject line.
If a package is lost in transit due to a carrier error, we will cover the cost of printing and shipping a replacement to you. However, we cannot offer refunds or replacements for packages marked as delivered by the carrier or lost due to an incorrect shipping address provided at checkout.